# Sun Fun > Let us treat you to the experience of a lifetime ## Contact - Email: info@sunfun.co.za - Mobile: +27 83 778 7813 - Address: Johannesburg, South Africa - Book online: https://www.sunfun.co.za/contact/contact-us/ ## Pages - [Home](https://www.sunfun.co.za/): A hot air balloon ride is truly one of the experiences of a lifetime. Allow us to take care of you and attend to all the detailed planning, allowing you to just relax and enjoy a sky-high adventure w… - [Hot Air Balloon Flights](https://www.sunfun.co.za/collections/balloon-flights-2/) - [Pricing](https://www.sunfun.co.za/pages/pricing/): Transparent pricing, unforgettable experiences. Enjoy a sunrise hot air balloon flight over South Africa’s stunning landscapes, complete with sparkling wine on landing and a hearty country-style buff… - [Accommodation](https://www.sunfun.co.za/pages/accommodation/): Enhance your hot air balloon experience with a nearby overnight stay. Enjoy a relaxed morning, avoid early transfers, and fully immerse yourself in the magic of a sunrise flight over South Africa’s b… - [Gallery](https://www.sunfun.co.za/galleries/#filter=.gallery) - [FAQ](https://www.sunfun.co.za/pages/faq-2/): Find answers to the most common questions about our hot air balloon experiences. Learn about flight schedules, duration, altitude, distance, weather, and what to expect during your adventure. If you… - [Reviews](https://www.sunfun.co.za/guestbook/) - [Contact Us](https://www.sunfun.co.za/contact/contact-us/) - [Blog](https://www.sunfun.co.za/blog/): Discover hot air balloon experiences, travel inspiration, and celebration ideas from Sun Fun Africa Safaris. From sunrise flights to proposal moments, explore the magic of the skies. ## FAQ ### Do you fly from Hekpoort? No, our balloon flights do not depart from Hekpoort. While our office is located there, flights take off from designated launch sites in the Magaliesberg and the Cradle of Humankind. ### When do you fly? Flights are typically in the early morning, with a meeting time set about one hour before sunrise. This ensures the most stable weather conditions for a smooth and enjoyable flight. Exact times will be confirmed when you book. ### How long is the flight? Balloon flights usually last around one hour, depending on wind and terrain. Including preparation, inflation, landing, and post-flight activities, the total experience takes 3-4 hours. Find out what to expect during your hot air balloon experience. What to Expect ### How high do you go? Flights generally range from treetop level to about 3,000 feet above the ground. Altitude varies based on wind conditions and the pilot’s navigation. ### How far do you travel? Distance depends on wind speed and direction, typically 5-20 kilometers. A retrieval vehicle follows the balloon via radio contact to ensure a smooth landing and pickup. ### Are you registered? Sun Fun has been creating unforgettable ballooning experiences since 2009. We operate in partnership with a fully licensed non-scheduled airline registered with the South African Civil Aviation Authority (SACAA), Licence number N873D, and all flights are conducted by experienced, licensed pilots. ### Can I fly if I have a medical condition or am pregnant? Guests with any medical conditions are required to inform SunFun Africa Safaris at the time of booking so we can ensure a safe and enjoyable experience. Passengers must be able to stand for the duration of the flight and independently enter and exit the basket. For safety reasons, pregnant passengers are not permitted to fly. ### Are children allowed? Children between the ages of 7 and 11 are welcome to fly. Due to insurance restrictions, children under the age of 7 are generally not permitted to fly. However, with a signed indemnity form, we may accommodate children aged 5 and above. Please note that all children must be at least 4 feet tall, so they are able to see over the basket while standing. For safety reasons, all passengers, including children, must be able to stand unassisted for the duration of the flight. ### How early do I need to arrive? Our hot air balloon flights take place around sunrise, so we meet an hour before to allow enough time for check-in and preparation before the flight. Your exact meeting time will vary depending on the time of sunrise and the season. We will confirm your meeting time and all the flight details with you before your flight. Take advantage of the accommodation options available in the area. Take a Look ### Does it cold up there? It can feel cooler at first, but the temperature usually warms as the flight progresses. In fact, it can be warmer inside the balloon than on the ground due to the heat from the burner. ### What should I wear? Dress comfortably for the weather, including long pants, closed comfortable shoes, and a jacket for cooler mornings. We also recommend wearing a hat and avoiding loose items during the flight. ### What happens if the weather is bad and my flight is cancelled? Safety is our top priority. Flights may be cancelled if weather conditions are unsuitable. If this happens, you can: Rebook your flight at a convenient date, or Receive a refund if rescheduling isn’t possible. We want your experience to be memorable for all the right reasons - never stressful!